Important Message for Anthem Blue Cross and Blue Shield Individual Members

Updated 4/18/2014

We take our commitment to delivering quality products and service very seriously. You expect that from us – and you should. Thank you for your business and trust. We know you have a choice, and we appreciate that you selected Anthem.

Our goal is to ensure our members can access their benefits as early as possible in 2014. With that in mind we are sharing the following important information.


Payment Options:

To accommodate the high volume of enrollment activity we have established several payment methods to accommodate you.

  1. You may pay in person at Anthem's Wallingford location, Monday through Friday, 9:00 AM through 4:00 PM:

    Anthem Blue Cross and Blue Shield
    108 Leigus Road
    Wallingford, CT

Please note that only checks and credit cards can be accepted and that payments must be received by the payment due date. For new enrollees applying for coverage effective May 1, the payment due date is May 10, 2014.

  1. Pay online – Payment Portal

You must have your initial payment letter with your Application ID to utilize this feature.

  1. Pay over the phone by calling 1-855-738-6644 and following the voice prompts.
  1. Mail in a payment:

    Anthem Blue Cross and Blue Shield
    Individual Services
    P.O. Box 9041
    Oxnard, CA 93031-9041

    Please include your initial payment letter with your check and write the Application ID on the check or money order.


Frequently Asked Questions:

1. I just enrolled for an Anthem plan effective April 1. When is my premium payment due?

Thank you for selecting Anthem. We have extended the deadline for April premium payments for members enrolling for April 1 coverage to April 10. To start utilizing your benefits, your initial payment must be received by Anthem. If you pay by April 10, your coverage will be effective back to April 1 — that's our promise to you.


2. I just received my bill and it looks like I was billed for two months of premiums. Why is that?

Bills are mailed approximately 45 days in advance of the due date. If payment for your previous month's bill was not received in time to be credited to your account prior to the billing date for the following month, your next bill would show payments due for both months' premiums.  

For example, the bill for May's premium payment, which is due on May 1, would be generated on March 21. If we did not receive your payment for coverage for the month of April until March 30, your next bill would include premium amounts owed for both April and May. In this example, if you had paid the April premium before you received the bill for May's premium payment, you do not need to pay the portion of the amount due for April.

You can tell what time period is included in your bill (e.g., one month, two months, etc.) by looking at the dates in the "Pays From" and "Pays To" in the billing Summary section. Again, if you have already mailed the premium for part of the time period referenced on your bill, you do not need to pay that amount a second time. Please subtract that amount from the total on your bill and submit payment for the remaining premium amount by the due date.


3. Why is my payment from last month not reflected in my bill?
Bills are mailed on approximately the 21st of each month. If payment for your previous month's bill was not received in time to be credited to your account prior to this bill's billing date, or if you made only a partial payment on your previous month's bill, the amount of the balance remaining on that bill is included with the amount that is due for this month.


4. When will I receive my ID card?

As a general rule, your ID card will arrive 7—10 business days after payment has been received by Anthem. If you need your ID sooner, you can download a temporary ID from our website approximately 5 days after your payment is received. You can print a temporary ID card by going online to Anthem's member portal and registering. Once logged in, under resources select "Print Temporary ID card." A new screen opens with the temporary ID card and you can print the page. If you need assistance registering please follow the online instructions.


5. Can I see a doctor or have a prescription filled without my ID card?

Yes. As long as your payment has been received, your physician, pharmacist, or other provider can call our provider service line to verify your eligibility and coverage under your specific benefit plan.


6. Are there other options for reaching an Anthem representative besides calling on the phone?

Yes, you can also reach us via email or in person at our Wallingford office. To access Anthem's email address, go to, look for "Attention Members" and click on "contact us" then select "send us your questions or comments."

The address and hours of the Wallingford location are as follows:
Anthem Blue Cross and Blue Shield
108 Leigus Road, Wallingford, CT

Monday – Friday
9:00 am – 4:00 pm


7. I have paid a pharmacy and/or medical claim out-of-pocket and I need to be reimbursed. How do I receive my reimbursement?

If you have paid for a prescription or health claim out-of-pocket, please complete the appropriate form and mail to the address printed at the bottom of the form.

Anthem's Prescription Drug Claim Form

Anthem's Health Insurance Claim Form

If you are not able to download the forms from the link, please use these directions to access the forms online:

1. Go to
2. Click on Resources
3. Click on View and Download Forms and choose Connecticut
4. Scroll to Pharmacy
5. Click on Prescription Drug Claim Form and print the PDF
6. Scroll to Claim
7. Click on Health Insurance Claim Form and print the PDF